About Warranties

A Word about Warranties

 

We offer the industry standard 1 year replacement warranty. A few of our models have a 3 year warranty.

All we need shipped back is the defective unit. The original box for safe shipping is preferred but not required.

After all. The warranty is on the camera, not the box!

We test the unit and replace it if it is defective. We offer a genuine warranty for 1-3 years depending on the model.

We offer support for our products anytime you have questions. Even out of warranty. You bought a product from us and it is important that it do what we both expect it to do.


 

I was recently asked about what I thought of offers claiming a “lifetime warranty” on their products.

I shared with him my thoughts. 


First off, all electronic products at some point are going to fail. No business can survive replacing products under warranty for the life of the product. 
 
A lifetime warranty is not a lifetime warranty if the company is not around to honor it. I don’t know of any factories that offer a lifetime warranty on electronics. 

And I don't believe any retailer can offer a warranty that far surpasses the factory warranty. That just doesn't make since and I would be extermely leary of such claims. Doubtful is a better word.

There are third party insurance plans for extended warranties. I think most of us have been solicited to buy one at least once, if not more. And those are only for a few years at most.
 
My suggestion is to read through the return policy and look for requirements to be able to get a replacement. What requirements do they demand to return the product? Look for the reasons you may not be qualified for their warranty. I would wonder how even one year warranty service would be handled with a company that is deceitful about their warranty.

Research the business name or website address for complaints.
Ripoffreport.com is one resource.

www.ripoffreport.com/

The Better Business Bureau is another.
www.bbb.org/us/Find-Business-Reviews/

You can even just do a search by the company name followed by complaints.
For Example   thevideocopilot.com complaints in google search
 

How do you replace a product under warranty when it is no longer in production by the manufacturer? It is very easy to make tall claims on the internet. Look at the overall picture.
 
Do they spend more time talking about how great there company is than their products? Do they make exaggerated and false claims about their products such as the only one with this feature? What does your gut feeling tell you?
 
Do some research? Are the claims true? 
 

There are many companies selling dash cams. Many of them are good companies. But there are many that are not so good.

Use common sense. If it seems too good to be true, it probably is.

If they offer much more than all other companies, ask yourself why? How can they do what no other company can afford to do?

 


 

 

And we don’t sell anything we don’t or haven’t used ourselves. I truly believe everyone will benefit at some point having a dash cam in their vehicle.

Whether you buy one from us or another company, buying one is a smart decision. Don't offset that smart decision by making the wrong choice where to buy one or how much to spend.

We have satisfied clients worldwide using our products. We don't make outlandish claims or exaggerate about our products. What you get is the straight honest facts. I encourage you to call with any questions to make sure you buy the system that is best for you and your needs.

If we don't have a system that will do what you need it to do we will do our best to point you in the direction of someone who may be able to or locate a system that does. But we will never tell you what we think you want to hear just to make a sale.

Tall tales and false claims catch up in the end. And a business that operates that way won't survive. That's a guarantee you can be sure of.

Ward Steinbach
214-766-6008